ABH Maryland

Privacy Policy

Privacy Policy

Privacy Policy Overview

Specificity of This Policy:

  • Scope: This Privacy Policy pertains specifically to our website, www.abhmaryland.com.
  • HIPAA Notice: For details on our HIPAA Notice of Privacy Practices, please visit this page. As a healthcare company, it is crucial to provide easy access to this information.

 

Commitment to Your Privacy:

  • Respect for Privacy: We are committed to respecting and protecting your privacy.
  • Purpose of This Policy: This document details how we collect and use your personal information.

 

Policy of Advanced Behavioral Health Inc.:

  • Company Introduction: We are Advanced Behavioral Health Inc., a Maryland corporation focused on your privacy and security.
  • Commitment to Safeguarding Privacy: Our dedication lies in protecting the privacy of our website visitors.

 

Policy Content:

  • Information Collection and Use: This policy outlines the types of personal information we may collect and how we use, preserve, protect, and disclose it.

 

Important Considerations:

  • Policy Understanding: Please read this policy carefully to understand our practices regarding your personal information.
  • Consent and Continuation: By using our Website, you agree to the terms of this Privacy Policy.
  • Policy Updates: We may update this policy, and we encourage periodic review. Your continued use of the Website after changes indicates acceptance of those changes.

 

What Information Do We Collect?

Our Privacy Policy governs the collection of information through various channels. We collect data:

  • Via Our Website: Information you provide when visiting our website, www.abhmaryland.com.
  • Through Digital Interactions: This includes engagements with our email campaigns, interactions on our social media platforms, and usage of our marketing applications.
  • Sensitive Patient Information: Data collected through patient forms, which may include health-related and other sensitive personal information.
  • From Our Team: This encompasses information from our employees and board members, necessary for operational and administrative purposes.
  • Through Marketing Communications: Data obtained from our outbound marketing efforts.
  • Form Submissions on Our Site: Information you provide when completing forms available on our website.
  • Account Creation: Details you submit to create an account with us.
  • Communications with Our Team: This includes information shared during interactions with us via phone, email, or chat services.
  • Survey Responses: Information you provide when participating in our surveys.

 

Information Collected During Your Visit to Our Website

While you visit our website, www.abhmaryland.com, we gather specific details to improve your experience and our services. This includes:

  • Network Information: Data about the network you use to access the internet, including domain names and host details.
  • Device Information: Information about the computer or mobile device you use, encompassing your IP address, the type of browser you are using, and your operating system.
  • Browsing Data: Records of the pages you visit on our site, helping us understand your interests and improve site navigation and content.

 

Eligibility

You must be 18 years or older to use our Website. We do not permit individuals under the age of 18 to use our Website independently, and we do not intentionally collect personal information from such individuals.

 

Children Under the Age of 18

If you are under 18, please refrain from using our Website or providing any personal information to us. This includes your name, address, telephone number, email address, or any usernames. If we discover that we have inadvertently collected personal information from a minor under 18 without parental consent, we will take steps to remove that information promptly. If you believe we might have any data from or about a child under 18, please contact us at [info@abhmaryland.com].

 

Information We Collect About You and How We Collect It

We collect different types of information from users of our Website, including:

  • Personal Identification Information: This includes your name, postal address, email address, telephone number, social security number, insurance details, and other identifiers that allow us to contact you both online and offline.
  • Non-Identifying Information: Data that relates to you but does not individually identify you, such as an alias, a 9-digit ZIP code, or other unique identifiers.
  • Connection and Usage Data: Details about your internet connection, the equipment you use to access our Website, and information regarding your interactions with our site.

 

Direct Collection of Information

We collect information directly from you in several ways, including when you:

  • Enter Information on Our Website: This includes filling out forms or surveys, applying for an appointment or assistance, subscribing to newsletters, or making donations.
  • Contribute Personal Stories: Sharing your experiences or stories with us.
  • Engage on Social Media: Activities such as tweeting to us, posting videos on our Facebook page, commenting on our YouTube videos, or interacting with us on LinkedIn and Instagram.
  • Provide Information through Various Channels: This could be via postal mail, telephone, email, fax, or using other features available on our Website or our social media platforms.

 

We collect Sensitive Information:

We prioritize the secure and confidential handling of sensitive information, which we collect in several ways:

  • From Prospective Patients:
    • Through pre-admission forms available on our Website, asking for personal details such as name, address, social security number, religion, marital status, insurance information, etc.
    • This information is equivalent to what would be collected via a paper form upon admission and is used for medical treatment, billing, and related purposes.
    • We share this data with relevant parties like medical staff, credit card companies, pharmacies, insurance providers, and entities aiding in bill collection and treatment provision.
    • Collection occurs over an encrypted connection to safeguard the confidentiality of data during transmission.
    • Please refer to our [Notice of Privacy Practices] for detailed information on the use and disclosure of personally identifiable health information, as governed by HIPAA regulations.
  • Through Automated Means:
    • As you navigate our Website, we collect information automatically, which may include usage details, IP addresses, and data gathered via cookies, web beacons, and other tracking technologies.
  • From Third Parties:
    • We may receive information from our business partners and other external sources.

 

Information We Collect Through Automatic Data Collection Technologies

While you interact with our Website, we utilize various automatic data collection technologies to gather information about your equipment, browsing actions, and patterns. This includes:

  • Visit Data:
    • Comprehensive details of your visits to our Website, encompassing traffic data, location data, logs, and other communication data.
    • Information about the resources that you access and use on our Website.
  • Device Data:
    • Specific information about your computer or mobile device and your internet connection.
    • This includes data like your IP address, operating system, and browser type.

 

We may also use a variety of tools to collect data about your visit to our Website or social media presences, often referred to as “Cookies.”

 

Cookies

Our Use of Cookies:

  • Types of Cookies:
    • Mandatory Cookies: These are essential for providing the core functionality of our Website. They include cookies that store your login information or remember other settings to enhance your experience.
    • Google Analytics: Used for audience measurement, gathering high-level data such as referral domains, operating system/browser types, visit times, and site usage trends. We have anonymized IP addresses and disabled certain Google Analytics features to protect your privacy.
  • Cookie Management:
    • Browser Cookies: You can choose to refuse browser cookies through your browser settings. However, disabling cookies may affect your ability to access certain parts of our Website.
    • Local Data Storage: Our Website may use locally stored objects to collect information about your preferences and navigation on our site.
    • Web Beacons: We may use web beacons on our Website and in emails to count users, record page popularity, and verify system integrity.

Google Analytics Notice:

  • We employ Google Analytics with enhanced privacy settings, including anonymized IP addresses, disabled sharing and advertising features, and a set data retention period of 14 months. For more information on Google Analytics and opt-out options, [click here].

Your Choices Regarding Cookies:

  • You have the option to manage, restrict, or delete cookies through your web browser settings. Consult your browser’s operating instructions to configure settings according to your preferences.
  • Please note that disabling cookies might limit your ability to use all the features and services available on our Website.Third-Party Use of Cookies and Other Tracking Technologies
 

How We Use Information

The information you provide and that we collect is utilized in various ways to enhance your experience and our services:

  • Operational Use:
    • To operate and maintain the functionality of our Website.
    • To provide the services you request and present our Website content effectively to you.
  • Site Administration:
    • For administering the Website, diagnosing server and network issues.
  • Identity Verification:
    • To verify your identity as part of our security measures.
  • Information Provision:
    • To provide you with information about our Website and services.
  • Support and Compliance:
    • To assist you and ensure we fulfill our responsibilities as outlined in the Terms of Use.
    • To provide necessary information to authorities or relevant individuals as required by law.
  • Analytics and Improvement:
    • To measure and analyze the number of visitors and how our Website is used, aiming to optimize its usefulness.
  • Personalized Experience:
    • To deliver customized content and advertising tailored to your interests.
  • Communication:
    • To notify you about changes to our Website, products, or services.
    • To send Advanced Behavioral Health newsletters and other communications.
  • Other Purposes:
    • To fulfill any other purpose for which you provide information.

 

Disclosure of Your Information

We may disclose your personal information under certain circumstances:

  • Legal Compliance:
    • To comply with court orders, laws, or legal processes, including responding to government or regulatory requests.
  • Enforcement of Agreements:
    • To enforce our terms of use and other agreements, including for billing and collection purposes.
  • Protection of Rights and Safety:
    • When necessary to protect the rights, property, or safety of ABH, our customers, or others. This may include sharing information with other entities for fraud protection and credit risk reduction.

 

Choices About How We Use and Disclose Your Information

You have control over your personal information:

  • Tracking Technologies and Advertising:
    • Adjust your browser settings to refuse all or some cookies, or to alert you when cookies are being sent. Manage your local data storage settings in your browser’s options. Note that disabling cookies may impact your ability to access certain parts of our Website.
  • Opt-Out Options from Third Parties:
    • Opt-out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) via the NAI’s website.
  • Maryland Privacy Rights:
    • Maryland residents may have additional rights regarding personal information. Refer to Your Maryland Privacy Rights for more information.

Accessing and Correcting Your Information

  • You can review and change your personal information by logging into the Website and visiting your account profile page.
  • Email us at info@abhmaryland.com to access, correct, or delete your personal information. Note that deleting personal information may require deleting your user account.
  • We may deny change requests that would result in incorrect information or violate legal requirements.
  • User Contributions deleted from the Website may remain in cached/archived pages or might have been copied or stored by other Website users. Use of this information is governed by our Terms of Use.

 

Information Sharing Practices

Sensitive Personal Information:

  • We do not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your express consent.

Geographical and Legal Considerations:

  • Our operations are primarily within the United States, and we expect most information collection, use, and disclosure to be governed by U.S. law. However, some data may be transmitted internationally via the internet. By using our services, you agree to the application of U.S. law regardless of data transit routes.

Other Information Sharing Scenarios:

  • General Sharing Practices:
    • We do not sell or rent your personal information.
    • We may share basic demographic information with subsidiaries, contractors, and trusted partners as necessary for business operations and as allowed by law.
  • Trusted Partners:
    • When sharing data with partners who assist us with statistical analysis, communication, customer support, or deliveries, these parties are prohibited from using your personal information for any purpose other than to provide services to us. They must maintain the confidentiality of your information.
    • We do not share your personal information for third-party direct marketing purposes.
  • Aggregated Data:
    • We do not aggregate or combine data.
 

Governmental and Legal Disclosures:

  • We will not disclose user identities unless legally required or necessary to:
    • Protect your safety or the safety of others.
    • Protect our rights.
    • Investigate fraud.
    • Comply with government requests.
  • In the case of a subpoena from a government agency (e.g., SEC or law enforcement), we will comply without prior notice to you.
  • For subpoenas from other parties (e.g., civil litigation), we will attempt to notify you and wait ten (10) days, or as required by the subpoena, before providing the requested information, unless prohibited by law or court order.

 

Do Not Track (DNT) Signals

  • While some websites and applications use DNT signals to avoid tracking user behavior, we do track movements on our Site and across third-party websites for targeted content purposes and therefore do not respond to DNT signals.
  • We recommend setting the DNT signal on your browser if you prefer not to be tracked and reviewing the privacy policies of third-party websites for their tracking practices.
  • Information collected through tracking technology will be used and disclosed as described in this Privacy Policy.

 

Compliance with COPPA

  • Our Website is not intended for children under 13 years of age. We comply with the Children’s Online Privacy Protection Act (COPPA) and do not knowingly collect personal information from children under 13.
  • If we become aware of any personal information collected from a child under 13, we will delete it. Please contact us if you believe we have collected such information.

 

International Privacy Laws

  • Information (including personal data) sent to us from outside the United States is transferred to and processed in the U.S. This data may also be transferred within the U.S. or to other countries.
  • Data collected via our Site is stored in secure hosting facilities, and we have data processing agreements in place consistent with applicable privacy and data security laws.
  • Data transfers occur based on contractual necessity, consent, legal claims, or interests. We inform users about potential risks, including U.S. legal authorities’ access to data under certain legal processes.

 

Marketing Use

  • By providing us with your information on our forms, you agree that we can store and use this information to assist you in making appointments, providing services, or for future marketing purposes.

 

Website Security Measures

  • Security Protocols: Our Website implements security measures to protect against the loss, misuse, or alteration of information under our control. These include various technological and procedural safeguards.
  • Limitations of Security: No security system is infallible. Despite our efforts, we cannot guarantee that all security breaches can be prevented. You transmit information to us at your own risk.
  • HIPAA Compliance and Protected Health Information (PHI):
    • The Site is not HIPAA compliant, and portions not specifically governed by HIPAA terms should not be used for storing or transmitting Protected Health Information.
    • You acknowledge that the Site is not intended to provide medical advice.
    • Using the Site does not establish a business associate relationship under HIPAA between you and our organization.

 

Data Security

  • Your Role and Responsibilities:
    • Secure Storage: Information you provide is stored on secure servers protected by firewalls.
    • Password Confidentiality: If you have a password for accessing certain parts of our Website, it is your responsibility to keep this password confidential.
    • Public Area Caution: Be cautious about sharing information in public areas of the Website like message boards, as this can be viewed by any user.
    • Transmission Risks: Despite our efforts, transmission of information via the internet is not completely secure, and we cannot guarantee the security of your personal information transmitted to our Website.
  • Our Security Measures:
    • Comprehensive Safeguards: We and our Service Providers use physical, technical, and administrative measures to reduce risks of loss, misuse, unauthorized access, disclosure, and alteration. This includes firewalls, data encryption, intrusion detection systems, anti-virus controls, physical access controls to data centers, and information access authorization controls.
    • Handling Sensitive Personal Information: Sensitive Personal Information is not stored on our website. Refer to the Patient and Donor Personally Identifiable Information section for details.
    • Limitations of Security Measures: Despite robust security measures, no system is completely secure. Therefore, we cannot guarantee absolute security of your information.
  • Patient Documentation Security:
    • Access Control: Patient information in documents, therapy proposals, and agreements is restricted to authorized ABH employees and Service Providers who require this information to operate, develop, or improve our services.
    • Confidentiality Obligations: Individuals with access to patient information are bound by confidentiality obligations and may face disciplinary action, including termination, for non-compliance.

 

Policy Changes

  • Updates to Privacy Policy: We may modify this Privacy Policy based on company and customer feedback.
  • Reviewing Policy: We encourage you to review the Privacy Policy periodically to stay informed about how we use and protect your information.
  • Policy Applicability: The use of gathered or obtained information is governed by the Privacy Policy in effect at the time of use.
 
Contact Information
  • Feedback and Concerns: We welcome your comments regarding this Privacy Policy. If you believe we have not adhered to it, please contact us at Advanced Behavioral Health or call 301-345-1022.
  • Response Commitment: We will endeavor to promptly address your inquiry and resolve any issues.
 

Correction of Information

  • Reporting Inaccuracies: If you believe any information submitted through our Website is incorrect, you may inform us at the provided contact address.
  • Limitations on Corrections: We may not always be able to correct information, due to reasons such as data not being retained or lack of a current process for updating information.
 

Access to Your Information

  • Information Requests: You can request a copy of the information you have provided or that we have collected about you by writing to the contact address.
  • Provision of Information: We will provide the requested information if feasible. However, in some instances, we may not be able to fulfill your request due to the manner in which the data is used and stored.